This Privacy Policy explains how Emerson Cesa, doing business as ECHA ("ECHA," "we," "us," or "our"), a California sole proprietorship that operates the ECHA HVAC Sacramento website at echahvacsacramento.com (the "Site"), collects, uses, and protects information about you. By using the Site or submitting a request through it, you agree to the practices described here.
In short: We collect the contact and service details you provide so we can respond to your request, schedule and perform your HVAC service, and follow up with you. We do not sell your personal information, and we do not share it with third parties for their own marketing. See the sections below for details.
1. Information We Collect
Information you provide. When you fill out a form, request an estimate, subscribe, or contact us, we collect your name, phone number, email address, service address or ZIP code, and the details of your HVAC request or message.
Information collected automatically. When you visit the Site we may collect device and usage data such as IP address, browser type, pages viewed, and referring pages, through cookies and similar technologies (see "Cookies & Tracking").
2. How We Use Your Information
- Respond to your inquiries and schedule or perform HVAC services;
- Schedule, dispatch, and perform your HVAC service;
- Contact you about your request, quotes, appointments, and follow-ups;
- Send service updates and, with your consent, marketing communications;
- Operate, maintain, secure, and improve the Site; and
- Comply with law and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We do not share your personal information with third parties for their own marketing or outreach.
With service providers. We share information with vendors that help us operate the Site and business, such as hosting, analytics, email/SMS, and call-handling providers, who may use it only to perform services for us.
For legal reasons. We may disclose information to comply with law, respond to lawful requests, or protect the rights, safety, and property of ECHA, our customers, or others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Consent to Be Contacted (Calls, Texts & Email)
By submitting your information through the Site or otherwise providing us your phone number, you agree that ECHA may contact you at the phone number and email address you provide - including by phone call and email, and including through automatic telephone dialing systems and prerecorded or artificial (AI) voice messages - about your request and related offers.
This consent applies even if your number is on a state or federal Do Not Call registry, and consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies. Text messages are sent only if you separately check the SMS consent box on one of our forms. You can opt out of marketing emails using the unsubscribe link, and opt out of text messages by replying STOP. You may still receive non-marketing messages related to a request you initiated.
ECHA does not sell, rent, or share mobile opt-in information or SMS consent with third parties or affiliates for any purpose, including marketing or promotional purposes. No mobile information collected through this website will be shared with third parties for marketing.
Text messaging consent is collected through an unchecked checkbox on our website forms. Checking that box is optional and is never required to request service, receive an estimate, or purchase anything from us. We keep a record of each opt-in, including the date, the page it was given on, and the exact wording shown at the time.
To stop receiving text messages, reply STOP to any message. For help, reply HELP, or contact us at 916-320-4386 or echaservices@ec-hvac.com. To request access to or deletion of your information, use the same contact details.
5. Cookies & Tracking
We and our providers use cookies and similar technologies to run the Site, remember your preferences, measure traffic, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect how the Site works.
6. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to: know what personal information we collect and how we use it; request access to or deletion of your personal information; and correct inaccurate information. We do not sell or share your personal information as those terms are defined under California law. We will not discriminate against you for exercising these rights.
To make a request about your personal information, email us at echaservices@ec-hvac.com or call 916-320-4386.
To exercise any of these rights, contact us using the details in "Contact Us." We may need to verify your identity before responding, and you may use an authorized agent.
7. Data Retention & Security
We keep personal information for as long as needed to fulfill the purposes described here, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is 100% secure.
8. Children's Privacy
The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
9. Third-Party Services & Responsibility
The Site may link to third-party websites or tools (for example, mapping or scheduling services). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before using them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect means you accept the updated policy.
11. Contact Us
ECHA - Emerson Cesa, sole proprietor
8448 Cook Riolo Rd, Antelope, CA 95843
Licensed California HVAC contractor · CSLB Lic. #946275
Email: echaservices@ec-hvac.com · Phone: 916-320-4386